If you are unhappy with the goods received you have 7 days after receipt to cancel your order. We require notification of cancellation by letter, fax, email or phone before returning the goods.
We will honour our 7 days money-back guarantee to provide the goods are returned in their original unworn condition with all packaging and documentation enclosed.
It is the customers' responsibility to ensure the safe delivery of cancelled orders back to Riverstone's Fine Jewellery. This will be done at the customers' own expense. Refunds are issued on receipt of goods in the original condition and cover the total of goods purchased but we regret does not include the original delivery charge. We are only able to credit the account from which the original purchase is made. A full refund including original postage costs will be given.
Please Note: We are unable to receive any returned earrings due to health and safety reasons. In this case, the order must be cancelled before goods have been shipped.
Please return your goods to:
Riverstones Fine Jewellery, 27 Crown Street, Hebden Bridge, HX7 8EH
Are you sure want to cancel?
Every diamond is different and with over 200,000 to choose from it’s important that you understand how a diamond is graded. Please refer to the diamond education page on our website for a detailed explanation. With this knowledge, you should be able to use the filters provided to narrow down the list showing only diamonds that fit your requirements.
By clicking on the little eye icon in the first column, the full details of the diamond will be shown in a detailed pop-up box. With so many to choose from, we recommend that you use the “Add to compare” button to put aside a few that you consider to be the best. When you have enough, try clicking the “Go to compare products” button to see your selection in a much friendlier format.
From the compare cards you will be able to share or print and when you have identified the diamond that you feel is the best for you, you can add it to your shopping basket.
We are pleased to present for you some of the best designs from some of the best designers in the country. As our collection of mounts grows, to help you find your ideal ring, we have created several filters to narrow your search. You then have the option to put your favourites aside, using the “Add to compare” button. Try putting a few of your favourites aside and see how much easier it is to make your final decision from the specially designed comparison cards. Click on “Go to compare” to view.
Please note the price will change dynamically when you select your finger size and diamond weight and will include all the costs needed to produce a finished ring.
Please use these simple to read cards to review your selection.